Delivered with Care

local_shipping Shipping Policy

We're committed to delivering your Altira products quickly and securely. Our shipping policy is designed to provide clarity and confidence with every order.

• Order Processing: Orders are processed within 1-2 business days after confirmation.
• Delivery Time: Standard delivery takes 3-5 business days from the date of dispatch.
• Shipping Charges: Free shipping on all orders above ₹499. A flat fee of ₹49 applies to orders below this amount.
• Tracking: Once shipped, you'll receive a tracking link via email to monitor your order's journey.
• Delivery Partners: We partner with trusted courier services to ensure safe and timely delivery across India.

inventory_2 Shipping Methods

We offer multiple shipping options to suit your needs:

• Standard Shipping (3-5 business days): Free for orders above ₹499. Flat ₹49 for smaller orders.
• Express Shipping (2-3 business days): Available at checkout for ₹99.
• Same-Day Delivery: Available in select cities for ₹199 (order before 12 PM).
• Cash on Delivery (COD): Available on all orders with a small handling fee of ₹20.

Please note that delivery times may vary during peak seasons or public holidays.

sync Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

• Return Window: You have 7 days from the date of delivery to request a return.
• Eligibility: Products must be unused, unopened, and in their original packaging.
• Return Reason: We accept returns for damaged products, incorrect items, or if you simply change your mind.
• Exchange: We offer exchanges for a different product variant or size, subject to availability.
• Return Shipping: Return shipping is free for all returns initiated within the return window.

We reserve the right to refuse returns that do not meet the eligibility criteria.

steps Return Process

Returning an item is easy. Follow these simple steps:

• Step 1: Log in to your Altira account and navigate to "Order History".
• Step 2: Select the order and item you wish to return, then click "Request Return".
• Step 3: Choose a reason for the return and provide any additional details.
• Step 4: Print the return shipping label and pack the item securely.
• Step 5: Drop off the package at your nearest courier collection point.
• Step 6: Once we receive and inspect the returned item, we'll process your refund or exchange.

If you need assistance, our support team is just a message away.

payments Refunds

We process refunds promptly after receiving your return. Here's what to expect:

• Refund Method: Refunds are issued to the original payment method used for the purchase.
• Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• COD Orders: For Cash on Delivery orders, refunds are processed via bank transfer or store credit as per your preference.
• Partial Refunds: In cases of partial returns or promotional discounts, only the eligible amount will be refunded.
• Notification: You'll receive an email confirmation once your refund has been initiated.

Please allow additional time for your bank to process the refund transaction.

support_agent Contact Support

Have questions about shipping, returns, or anything else? We're here to help.

We respond to all inquiries within 24 hours.