Our Promise to You

info Overview

At Altira, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in your purchase. This refund policy outlines the terms and conditions for returns, refunds, and exchanges.

We believe in transparency and fairness. Please read this policy carefully before making a purchase.

checklist Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Return Window: You have 7 days from the date of delivery to request a refund.
• Condition: Products must be unused, unopened, and in their original packaging.
• Proof of Purchase: A valid order number or receipt is required for all refund requests.
• Damaged or Defective Items: If you receive a damaged or defective product, we'll cover return shipping and issue a full refund immediately upon verification.
• Change of Mind: We accept returns for change of mind within the 7-day window, subject to the conditions above.

Please note that return shipping costs are free for all eligible returns.

steps Refund Process

Refunds are processed in the following steps:

• Step 1: Log in to your Altira account and navigate to "Order History".
• Step 2: Select the order and item(s) you wish to return.
• Step 3: Choose "Refund" as the return type and provide a reason.
• Step 4: Print the return shipping label and pack the item securely.
• Step 5: Drop off the package at your nearest courier collection point.
• Step 6: Once we receive and inspect the returned item (within 2-3 business days), we'll process your refund.
• Step 7: You'll receive a confirmation email once the refund is initiated.

payments Refund Methods

We offer refunds through the following methods:

• Original Payment Method: Refunds are issued to the same payment method used for the purchase (credit/debit card, net banking, UPI).
• Store Credit: If you prefer, we can issue a store credit for the full amount, which never expires and can be used on future purchases.
• Bank Transfer: For COD orders, refunds are processed via bank transfer (NEFT/IMPS) to your registered bank account.
• Partial Refunds: In cases of partial returns or promotional discounts, only the eligible amount will be refunded.

Refund processing times may vary depending on your bank or payment provider.

sync Exchanges

If you'd like to exchange your item for a different product, we make it easy:

• Eligibility: Exchanges are subject to product availability and the same 7-day return window.
• Process: Follow the same return process, but select "Exchange" as the return type and specify the new product you'd like.
• Price Difference: If the new product is more expensive, we'll invoice the difference. If it's less, we'll refund the difference.
• Shipping: Exchange shipping is free. We'll send the new product as soon as we receive the returned item.

block Non-Refundable Items

To maintain quality and hygiene standards, the following items are non-refundable:

• Opened Products: Any product that has been opened, used, or partially consumed.
• Final Sale Items: Products marked as "Final Sale" or "Clearance" at the time of purchase.
• Gift Cards: Gift cards and store credits are non-refundable.
• Limited Edition Items: Products from limited edition collections may be non-refundable unless defective.

If you're unsure about an item's refund eligibility, please contact us before purchasing.

support_agent Contact Us

Have questions about our refund policy or need help with a return? We're here for you.